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    FAQ

    Frequently Asked Questions (FAQ)

    Welcome to the Saltmaple Frequently Asked Questions (FAQ) page.

    We are here to answer your questions and ensure you have the best possible shopping experience. If you need further assistance, please do not hesitate to contact us.

    About Saltmaple

    How can I contact customer service?

    You can contact our customer service through our Contact Us page or by email at support@saltmaple.com.

    What is your return policy?

    Yes, we offer easy returns within 30 days on all purchases. For more information, please see our Refund Policy.

    Do you have a physical store I can visit?

    We are an online-only store, which allows us to offer the best prices and a wide selection of products.

    Can I place a bulk order for my business or organisation?

    Yes, we accept bulk orders. Please contact our customer service for more details.

    Where is Saltmaple located?

    Saltmaple is a business based in the United Kingdom, offering a selection of high-quality products with delivery available across the United Kingdom.

    Shipping

    Do you ship internationally?

    No, we currently only ship within the United Kingdom.

    Do you offer free shipping?

    Yes, we offer free shipping on all orders within the United Kingdom, with no minimum purchase required. For more information, please see our Shipping Policy.

    How long does it take to receive my order?
    • Order processing time: 1–2 business days (Monday to Friday). Once your order has been processed, it will be shipped via one of our partner carriers.
    • Delivery time: 4–6 business days (Monday to Friday).
    • Estimated delivery time: 5–8 business days (Monday to Friday).

    You can view our full Shipping Policy here.

    How can I track my order?

    You can track your order through our tracking page on our website.

    Refunds and Returns

    Can I cancel my order after placing it?

    Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our customer service. In addition, under the Consumer Contracts Regulations 2013, you have the right to cancel your purchase within 14 days of receiving your order. For more information, please see our Refund Policy.

    What is your return policy?

    We have a simple and hassle-free return process. For full details, please see our Refund Policy.

    What if I receive a defective product?

    If you receive a defective product, we will replace it or refund you free of charge. Please contact us and return the item within 30 days. This does not affect your statutory rights under the Consumer Rights Act 2015. For more information, see our Refund Policy.

    How do I exchange a product?

    For detailed information about exchanges, please see our Refund Policy.

    When will I receive my refund after a return?

    Once your returned item has been received and inspected, your refund will be processed. Refunds usually appear on your original payment method within 7 business days. See our Refund Policy for more details.