Refund policy

At Saltmaple, we want you to be fully satisfied with your purchase. If, for any reason, you are not satisfied, we offer a simple and hassle-free return process.

Easy Returns Within 30 Days

You have 30 days from the date of receipt of your order to return items. Items must be unused, in their original condition, and returned with their original packaging, tags and accessories. Our support team will guide you through the process.

Restocking fee: £0 – we do not charge any restocking fee for returns.

Return Policy Overview

Return period: You have 30 days from the date of receipt of your order to return items.

Item condition: Items must be unused, in their original condition, and returned with their original packaging, tags and accessories.

Easy returns: Our support team will guide you through the process.

Restocking fee: £0 – we do not charge any restocking fee for returns.

Return Costs

For defective or incorrect products: No cost to the customer. This applies when the product received is incorrect, damaged by the carrier, or defective in any other way. This does not affect your statutory rights under the Consumer Rights Act 2015.

If the customer changes their mind: The customer covers the actual return shipping cost. This applies when the customer orders the wrong item, when it doesn't fit, or when they no longer want it. Original shipping fees are non-refundable, except where you cancel your order within the 14-day cancellation period provided by the Consumer Contracts Regulations 2013, in which case standard delivery costs are refunded.

How to Return an Item

1. Contact us: Send an email to support@saltmaple.com with your order number and the reason for the return.
2. Package your item: Carefully repackage the item in its original packaging, including all accessories, tags and documents.
3. Ship it back: Send your return following the instructions provided in your return authorization email. You can use the carrier or shipping method recommended in that email.

Refund Process

Inspection: Upon receipt of your return, we will inspect the item to verify that it meets our return criteria.

Refund timeframe: Once approved, your refund will be processed. It generally takes up to 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges

If you would like to exchange your item for a different size, colour or another product, contact us at support@saltmaple.com and we will help you arrange a quick exchange.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, as permitted by the Consumer Contracts Regulations 2013 (for example, sealed goods that have been unsealed after delivery). These products will be clearly marked as non-returnable on their product pages.

Any questions?

Check our FAQ page or contact our customer service.

Contact Information

Store name: Saltmaple
Address: 33 Lloyd Baker St, London WC1X 9AB, United Kingdom
Email: support@saltmaple.com
Phone: +44 7441 423409
Customer service hours: Monday to Friday, 9 AM – 6 PM (GMT)
Response time: We aim to respond within 24 hours.

Any questions?
Check our FAQ page or contact our customer service.