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At Saltmaple, we are committed to providing our customers with an exceptional shopping experience, including clear and straightforward shipping policies. We offer free shipping on all orders within the United Kingdom.
This shipping policy applies to orders shipped within the United Kingdom.
Here are the estimated timeframes for all parcels:
Order cut-off time: 11:59 PM (GMT). Orders placed after this time will be processed on the next business day, which may add an additional day to the estimated delivery time.
Order processing time: 1–2 business days (Monday to Friday). Once your order has been processed, it will be shipped via one of our trusted carriers.
Transit time: 4–6 business days (Monday to Friday).
Estimated delivery time: 5–8 business days (Monday to Friday).
We work with the following reliable carriers for deliveries within the United Kingdom, including Royal Mail and Evri, to ensure your parcel arrives safely.
Free shipping: All orders within the United Kingdom benefit from free shipping, with no minimum purchase required.
If you experience any issue with your delivery, such as a delay or a lost parcel, please contact our customer service immediately. We are here to help and ensure that your order arrives safely and on time. In accordance with the Consumer Rights Act 2015, your order remains our responsibility until it has been delivered to you.
Once your order has been shipped, you will receive a notification email containing a tracking number. You can track your parcel on our order tracking page.
Check our FAQ page or contact our customer service.
Store name: Saltmaple
Address: 33 Lloyd Baker St, London WC1X 9AB, United Kingdom
Email: support@saltmaple.com
Phone: +44 7441 423409
Customer service hours: Monday to Friday, 9 AM – 6 PM (GMT)
Response time: We aim to respond within 24 hours.